Refund & Cancellation Policy

These terms form part of the Terms and Conditions of Avocation Educational Services Private Limited ("Yocket").

General Policy

Yocket maintains a general NO-REFUND policy for fees paid for its Services, including Premium Services. All necessary information regarding services is provided upfront via the website, communications, and contract documents. Users are expected to be committed to the process.

This policy is subject to mandatory provisions of applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020.

Refund Eligibility

While fees for services duly rendered are non-refundable, refunds may be processed where required by law, including in cases of:

  • Proven deficiency in service
  • Non-delivery of core promised service elements attributable solely to Yocket
  • Misrepresentation violating consumer rights

Cancellation Terms

Yocket shall not impose cancellation charges on consumers cancelling after confirming purchase, unless similar charges are borne by Yocket in cases where it cancels the purchase order unilaterally without valid reason attributable to the user.

Non-Refundable Scenarios

  • Fees for Premium Services and counseling that have been duly rendered
  • University application fees — Yocket does not provide application fee waivers unless waived by the university itself (waivers may apply to specific partner universities through Yocket Premium)
  • Deposits paid to universities upon receiving conditional offers — these may be non-refundable as per university terms and are outside Yocket's control
  • Charges levied directly by third-party payment gateway providers

Dispute Resolution

Users facing issues with services rendered should contact Yocket support promptly at support@yocket.in. Yocket maintains a grievance redressal mechanism in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020.

Unresolved disputes are subject to the governing law and jurisdiction provisions set out in Yocket's Terms and Conditions.

Contact Us

For refund requests or queries, contact us at: support@yocket.in